Terms & Conditions

Pricing

All prices advertised include UK VAT at the applicable rates, a VAT receipt is automatically emailed upon receipt of a sucessful order and payment.

Tax

Vat is included on all relevant sales at 20%.
Logs and other solid fuels for domestic use include vat at 5%.
Books and Children's clothing are Vat exempt.
Vat is not chargeable on sales outside of the UK.

Order Cancellation - Online Only in accordance with UK distance selling regulations

If you decide that you wish to cancel your order for any reason, we will offer a full refund for the goods (not including any expedited shipping / handling / return charges) provided the item is returned in unused unaltered condition in the original packaging within 28 days. Any refund offered after this period is entirely at our discretion but postage costs will not be refunded.

We will not refund expedited postage for items returned.

All return shipping costs are at the buyers' expense.

Return shipping costs

In the event that a problem or fault occurs that is our responsibility, the goods will be replaced, repaired or the purchase amount refunded in full upon our receipt of the returned goods. If the item was purchased within 30 days of the problem occurring the buyers reasonable return shipping costs will also be refunded, provided that we have been informed of the problem within this period and have agreed the method of return.

Returns after 30 days are at the buyers expense, we will however cover our postage costs to return the repaired or replacment item within a year.

For warranty claims beyond 1 year the purchaser is required to pay their return shipping cost AND our return shipping costs (at our cost price) for items repaired or replaced.

All shortages or damage in transit complaints must be notified to Countryman Of Derby within 7 days of receipt of goods, after this time it will be assumed that you have received all items in good order.

In the event that we have made a pricing or description error we reserve the right to cancel the order and refund the buyer in full.

Warranty

We offer a 12 month warranty on all items, excluding used items / consumables / consumable parts / batteries, bulbs etc. or any damage caused by misuse or alteration.

Used items are sold either with the remainder of manufacturers warranty where applicable (will be clearly stated on the advert) or with 3 months shop warranty.

In the event that a problem or fault occurs that is covered under guarantee, the goods will be replaced, repaired or the purchase price refunded as appropriate and as agreed with the customer. If we receive notification that the problem occurred within 30 days of the date purchase, additionally the buyers reasonable return shipping costs will be refunded provided that we have been informed of the problem and also agreed the method of return.

Clothing and Footwear returns

For hygiene reasons we cannot accept the return of footwear or clothing that has been worn except for repair or replacement under warranty, in particular footwear returns will not be accepted unless they have been thoroughly cleaned prior to return.

Delivery

We aim to pack and dispatch orders as soon as possible and orders received before 2pm are usually shipped the same day, orders placed between 2pm and 4pm still stand a good chance of being dispatched the same day provided the payment has cleared by 4pm. We cannot always guarantee customers next day delivery as once handed over to the carrier it is beyond our control and although most carriers try their best, next day services are a delivery target time not a guarantee.

Incorrect Item Description, Pricing And Images

We try our best to ensure all information on our site is correct and up to date however very occasionally errors can occur with incorrect or inaccurate titles, descriptions or prices placed on products. In these circumstances we reserve the right to cancel your order and refund you in full. We will notify you that the order has been cancelled and will not be sent using the contact information placed when ordering. If an item is delivered and there is an issue with the description, images or product title we will review the issue and if we agree there has clearly been an oversight or error made, we will send a post paid returns label to allow you to return the goods at no cost to yourself and refund you in full for the goods.

Remote Gun Sales

As advised by the Gun Trade Association (GTA) and Association of Chief Police Officers (ACPO) Form 11 purchase notifications must be sent by the main financially involved parties regarding a firearms transfer. This means that when purchasing a shotgun or firearm from ourselves remotely you are required to:

1. Post your original shotgun/firearms certificate (as relevant) to us at:
   Countryman of Derby Limited
   Unit 15 Prime Enterprise Park
   Prime Parkway
   Derby
   DE1 3QB
   (we recommend using Royal Mail Special Delivery Service as it is quick and secure but some customers choose to use Recorded Delivery).
   Please Note: We take no responsibility for certificates delayed or lost in the post.
2. Upon receipt we check you are authorised to purchase the items and then if everything is in order we will call you to take the £10 our website will remove in the basket for legal reasons to complete the sale. We will then endorse the item(s) being purchased on your certificate and notify your licensing authority of the purchase.
3. We will post the gun with certificate enclosed to your designated Registered Firearms Dealer for collection using the highest level service available.
   Please note: if we do not have your designated RFD on file we will need to verify their credentials with their licensing authority which can result in a few days delay depending on speed of the licensing authority's reply. We have the vast majority of dealers on record having shipped items to the previously so we are usually able to despatch guns the same day or following day after receiving your certificate.
4. You are required to notify your licensing authority of the purchase, to do this simply sign the Form 11 notification we enclose in with the gun and then photograph or scan the signed Form 11 notification and email it to the email address listed on the Form 11 notification OR post it to your licensing authority at the address listed on the Form 11 notification. We normally enclose 2 copies of the Form 11 notification so you can keep a copy safe and post one off if that is your chosen notification method. Most licensing authorities now have online portals which you can notify of firearm/shotgun purchases and disposals.

Customer Product Reviews

Product reviews are screened prior to being posted on our website. We reserve the right to not publish reviews received for any reason including product reviews received from customers in relation to unconfirmed product purchases, reviews that promote or advertise our competitors, reviews we do not believe are genuine or know to have an alterior motive, reviews that we deem to be manipulated or not factually correct and reviews that encompass more just product quality and performance assessment.

Complaints

In the unlikely event that you have any complaint regarding either the service you have received, or a complaint about the goods, please contact us as soon as possible either by phone on 01332 360357 or email info@thecountryman.com

We take all complaints seriously and as soon as they have been brought to our attention we will endeavour to rectify the problem as soon as possible.

These conditions in no way affect your statutory rights.